Ordering Steps:

Choose your product and add it to your cart.
For first-time buyers, decide if you want to check out as a guest or become a member.
Select your payment method and complete your order by providing necessary details.

Order Confirmation: Once you've completed your online purchase, our system will automatically send you an email containing all the details of your order. If you don't see this email in your inbox, it could indicate that your order wasn't finalized. In such cases, please get in touch with us via our "Contact Us" page to verify your order's status.

Checking Orders: Members can view their orders in the "Member Center."

Non-Members: If you checked out without becoming a member, use the "Non-Member Order Inquiry" to track your order with your email and order number.

Returns and Exchanges:To maintain product quality and safety, we cannot accept returns or exchanges for food items once they have been opened, or if the product has deteriorated for reasons other than shipping mishaps. If you receive an incomplete or damaged product, please get in touch with us through our "Contact Us" page or use the "Messenger" option at the bottom right via FB private message. Don't forget to provide photographic evidence of the issue. We'll swiftly address your return or exchange request. If you need your order urgently, don't hesitate to give us a call.

Note: We ship Monday to Friday, excluding weekends and public holidays. We only ship within Taiwan. For international buyers, please inquire in the 'Contact Us' section.

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